Terms and Conditions 93ok — Platform Usage Guidelines

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and 93ok ("Platform", "We") governing access to and use of the 93ok online entertainment platform, including the website, mobile app and all related services.

By accessing the 93ok website, downloading the mobile app, registering as a member, or using any service provided by 93ok, you automatically accept and agree to comply with all provisions of these Terms. This acceptance is legally binding and fully enforceable.

93ok reserves the right to update or amend these Terms at any time without prior notice. The latest version of the Terms will always be available on the official 93ok website. It is your responsibility to review these Terms periodically to stay informed of any changes.

To register and use 93ok services, you must meet all of the following eligibility requirements without exception:

• Minimum age of 18 years. 93ok has a zero-tolerance policy on underage gambling. Age verification will be conducted during the KYC process.
• Private individuals. Registration is open to private individuals only — not companies, business entities or organizations.
• One account only. Each individual is only permitted to hold one active account. Multiple account registrations by the same individual are strictly prohibited.
• Not prohibited by law. You are not located in any jurisdiction that prohibits the use of online entertainment services such as those offered by 93ok.
• Not a restricted national. Residents or nationals of certain countries may not be eligible to register based on applicable licensing regulations.

The 93ok account registration process is designed to ensure the safety and fairness of all members. During registration, you are required to provide complete, accurate and up-to-date information. Any false or misleading information is a serious breach of these Terms.

The Know Your Customer (KYC) process is mandatory for all new members before the first withdrawal is processed. Documents that may be required include a valid identity card or passport, proof of current address (not more than 3 months old), and in certain cases, proof of the payment method used.

• Information provided during registration must match your identity verification documents.
• Your account password must be strong — a combination of uppercase letters, lowercase letters, numbers and symbols.
• You are solely responsible for maintaining the confidentiality of your password and account login details.
• All activity carried out through your account is entirely your responsibility.
• If you suspect your account has been accessed without authorization, contact the 93ok support team immediately.

93ok offers a range of secure and integrated payment methods for members in Malaysia, including FPX, DuitNow, Touch 'n Go eWallet, Boost, and GrabPay. All financial transactions are protected by 256-bit SSL encryption.

Deposit: The minimum deposit is MYR 10 for most payment methods. Deposits are processed instantly and are typically credited to your account within minutes. 93ok does not charge any processing fees for deposits.

Withdrawal: The minimum withdrawal amount is MYR 30. All withdrawal requests are processed within 5 to 15 minutes after verification. Withdrawals can only be made to the same payment method used for your deposit, for security and anti-money laundering purposes.

• KYC verification must be completed before your first withdrawal is processed.
• Funds in a 93ok account are for entertainment purposes only and are not an investment instrument.
• 93ok reserves the right to hold withdrawals while security verification is carried out if unusual activity is detected.
• Any attempt to transfer funds between member accounts is prohibited.
• Daily, weekly, and monthly withdrawal limits may apply depending on your account level.

93ok offers a wide range of attractive bonuses and promotions for both new and existing members. All bonuses are subject to the specific terms set for each promotion. It is your responsibility to read and understand the bonus terms before accepting them.

• Every bonus comes with a wagering requirement (rollover) that must be met before a withdrawal can be made.
• The welcome bonus is only available to new members making their first deposit.
• Only one bonus may be activated at a time unless otherwise stated.
• 93ok reserves the right to void any bonus if there is evidence of misuse or fraud.
• Certain games may be excluded from contributing to bonus wagering requirements.
• Bonuses may not be transferred between accounts or converted directly to cash without meeting the wagering requirements.

93ok reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. 93ok's decisions regarding bonus claims are final.

All games available on the 93ok platform use Random Number Generator (RNG) technology that has been audited and certified by accredited independent international bodies. This guarantees that every game outcome is truly random, unbiased and cannot be manipulated by any party.

The return-to-player (RTP) value for each game is set by its respective game provider and has been independently verified. RTP information for each game can be found in that game's information menu.

• The use of any automated software, bots or assistive tools that provide an unfair advantage is strictly prohibited.
• Any form of collusion between players in games involving more than one player is a serious violation.
• Exploiting any technical bugs or system vulnerabilities for personal gain is prohibited and may result in account termination.
• Game results recorded by the 93ok server are final in all dispute situations.
• In the event of a technical disruption during a game session, 93ok will use server data to determine the betting status and reach a fair outcome.

As a 93ok member, you have a personal responsibility to ensure your use of this platform is lawful, responsible and in compliance with all stated terms. 93ok encourages all members to play within their means and to practise responsible gambling.

• You are responsible for ensuring that use of the 93ok platform is lawful in your jurisdiction.
• You must use your own personal funds — not borrowed funds or funds belonging to others — to play.
• You are responsible for reporting any wins to the relevant tax authorities in your country if required.
• You may not use the 93ok platform for any illegal activities, including money laundering.
• You must notify 93ok immediately if you suspect your account has been accessed without authorisation.

93ok reserves the right to suspend or terminate any member's account at any time, with or without prior notice, if these Terms are breached or if 93ok suspects fraudulent activity or platform abuse.

An account may be terminated or suspended for the following reasons:

• Multiple account registrations by the same individual.
• Providing false or misleading information during registration or the KYC process.
• Use of automated software, bots or unfair methods in games.
• Suspicious activity or involvement in money laundering.
• Intentional violation of bonus or promotion terms.
• Inappropriate behaviour or harassment directed at other members and the support team.

Members who wish to close their account voluntarily may contact the 93ok support team. Any valid remaining balance will be processed for withdrawal once all reviews are completed.

93ok provides its platform on an "as is" and "as available" basis. While 93ok strives to ensure uninterrupted operation at all times, we cannot guarantee the service will always be free from technical errors or disruptions.

• 93ok is not liable for any losses caused by service disruptions, technical errors, or circumstances beyond our control.
• 93ok is not liable for losses resulting from unauthorised access to your account due to your own negligence.
• 93ok is not responsible for any tax implications arising from your wins or losses on this platform.
• 93ok's maximum liability to any member under any circumstances is limited to the net deposit amount made by that member in the 30 days prior to the claim.

93ok takes member privacy very seriously. All personal data collected during registration and platform use is processed in accordance with the full 93ok Privacy Policy. Your data is protected by 256-bit SSL encryption and stored on secure servers.

93ok will not sell, rent, or share your personal data with third parties for marketing purposes without your consent. Data may be shared with regulatory authorities if required by law. For more information, please refer to the Privacy Policy us.

93ok reserves the right to amend, update, or replace any part of these Terms at any time. Amendments take effect immediately upon posting on the official 93ok website. Continued use of the 93ok platform following any amendment constitutes acceptance of the revised terms.

For amendments deemed material and significant, 93ok will endeavour to provide advance notice to members via registered email or in-platform notifications. However, it remains your responsibility to review these Terms periodically.

If you have any questions, concerns or require further clarification regarding these Terms and Conditions, the 93ok support team is available at all times.

• Support Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom right corner of the platform.
• Email Response Time: Within 24 hours on business days.

For issues related to responsible gaming or self-exclusion requests, please visit our Responsible Gaming us or contact our dedicated support team directly via live chat.